Terms And Conditions

Dirt2tidy cleaning services will do this by taking your booking enquiry and allocating the booking to an appropriate service provider.

Once Dirt2tidy cleaning services indicates acceptance of your booking request by sending you confirmation of the service provider, a contract will come into existence between you and the service provider on the terms set out below.

Please note that your contract is with the service provider and not Dirt2tidy cleaning services and responsibility for the provision of the services rests solely with the service provider.

Please read these terms and conditions carefully as they will be legally binding on you once you enter into a contract with a service provider.

Your attention is drawn in particular to clause 10 (if you are a customer) and clause 11 (if you are not a customer), which set out the limitations on the service provider’s liability to you.

DEFINITIONS When the following words with capital letters are used in these Terms, this is what they will mean: Dirt2tidy cleaning services : Dirt2tidy cleaning services a company registered in Australia under ABN 46480315117 whose registered office is located at 7A Eddy St, Enfield SA 5085, Australia YOUR CONTRACT WITH THE PROVIDER PROVIDING SERVICES The Provider will supply the Services to you.

The Provider will make every effort to provide the Services in accordance with the time scales set out in the First Confirmation Email. However, there may be delays due to an Event outside the Provider’s Control.

See clause 12 for the Provider’s responsibilities when an Event outside the Provider’s Control happens. The Provider will provide any Provider Equipment set out in the First Confirmation Email and ensure that it is in good working order.

The Provider will provide the Materials set out in the First Confirmation Email and any additional Materials in accordance with clause 8.

The Provider will provide you with the Services: using reasonable care and skill; in compliance with commonly accepted practices and standards in the relevant industry or trade; and In compliance with all applicable laws and policy (including employment laws) in force at the time of providing the Services.

The Provider may sub-contract or delegate some or all of the performance of the Services but it will still continue to be responsible for the performance of the Services and its obligations under the contract.

In the case of regular services, the Provider does not guarantee that the Services will always be performed by the same individual(s), as the availability of any individual will fluctuate from time to time and an individual may cease to be available altogether at any time.

The Provider shall be under no obligation to comply with any request to allocate any particular individual(s) to perform the Services.

During the provision of the Services to you by the Provider, the Provider and Dirt2tidy cleaning services shall each maintain in force, with a reputable insurance company: public liability insurance in an amount not less than AUD 10,000,000; and product liability (if applicable) in an amount not less than AUD 10,000,000.

YOUR OBLIGATIONS You will provide, on request, any information that the Provider reasonably requires to enable the Provider to provide the Services, for example, information relating to the size, measurements or layout of or access to your property.

Dirt2tidy cleaning services will contact you about this. If any information you provide is incomplete or incorrect, the Provider may make an additional charge of a reasonable sum to cover any extra work that is required.

Any additional charges will be agreed with you in advance.

Where performance of the Services requires access to your property, you will allow the Provider to gain access to your property at the agreed dates and times when the Provider will perform the Services.

If keys are provided, they must open and close all locks without special effort or skill. If the property is protected by an alarm, you must provide full details of how to disable and reset it.

You agree to notify Dirt2tidy cleaning services if you provide the Provider with keys to your property.

If you require the return of any keys on completion or cancellation of the Services, you must give reasonable notice of this request to Dirt2tidy cleaning services or the Provider prior to completion or cancellation.

If you fail to give such notice, you will have the option either to collect the keys from Dirt2tidy cleaning services or the Provider’s office (as applicable) or to make arrangements with Dirt2tidy cleaning services for the return of the keys by unregistered post for a fee of AUD 10.00 to cover postage and administration.

You will be responsible (at your own cost) for providing a running water supply and electricity from standard household sockets at the property where the Services are to be carried out. You will also allow the Provider to use your toilet and washing facilities.

You will be responsible (at your own cost) for obtaining all necessary planning, landlord or other consents, permissions and approvals before the Provider starts performing the Services and shall provide a copy to the Provider if reasonably requested to do so.

You will be responsible (at your own cost) for preparing your property for the supply of the Services including, where necessary, making safe any appliances or equipment at the property (such as solid fuel stoves and ovens) and removing (if you are able to) any items from the areas in the property where the Provider will be performing the Services by the date or time when the Provider is due to start performing the Services.

You will be responsible (at your own cost) for covering any items, furniture or fixtures or fittings which you will not be moving from the areas at the property where the Provider will be working in order to protect them from dust or dirt.

You will also be responsible for securing or removing any valuables, breakables or sentimental items prior to the start of the Services.

You will be responsible (at your own cost) for providing or arranging a suitable car parking space (and visitor parking permit, if required) for the Provider’s vehicles within close proximity to the property and for paying any congestion charge payable by the Provider in connection with the provision of the Services to you.

Where the provision of the Services cannot be completed in a single day, you will allow the Provider to leave its tools and any Materials at your property overnight or at any other times when it is not performing the Services.

You will be responsible (at your own cost) for providing the Customer Equipment and ensuring that it is safe and in good working order.

You must inform Dirt2tidy cleaning services prior to the start of the Services if there will be any animals present at your property whilst the Provider is on site and to ensure (at your own cost) that such animals are adequately secured and cared for.

You must ensure that there are no unaccompanied children at the property whilst the Provider is on site. Under no circumstances shall the Provider accept any responsibility for the care of any children or animals at the property.

You will be responsible (at your own cost) for arranging any transportation which may be necessary for yourself and any other person in your care during the provision of the Services.

For the avoidance of doubt, the Provider shall under no circumstances transport you or any other person between properties during any removal services.

You will ensure that you have adequate buildings and contents insurance and occupier’s liability insurance in place and will provide a copy to the Provider if reasonably requested to do so.

Unless agreed otherwise in writing, you will be solely responsible for the removal of all waste materials from your property following completion of the Services.

If you do not comply with or fulfill your obligations under this clause 4, the Provider may be prevented from performing the Services.

If so, such failure will constitute an Event outside the Provider’s Control and entitle the Provider to suspend the Services in accordance with clause 12 or cancel them in accordance with clause 14.

If the Provider is prevented from performing the Services at the time agreed, or at all, as a result of your failure to fulfill your obligations under this clause 4, you agree to pay the Cancellation Charge (subject to any cancellation rights you may have as a Customer under clause 13.1).

SITE VISITS Some of the services the Provider offers may require a site visit to be carried out prior to the provision of such services.

But a site visit may also be necessary for other services depending on the information you provide at the time of making a booking.

If such a site visit is required, Dirt2tidy cleaning services will let you know when you make a booking and will arrange a mutually convenient time for the Provider to visit your property or other location where the Services are to be performed.

If a site visit is required, a fee will be payable at the time of making the booking to cover the Provider’s expenses of carrying out the site visit.

The fee will be between AUD 20.00 and AUD 50.00 including GST, depending on the Service required, and this will be agreed with you at the time of booking the site visit.

A site visit may be undertaken on the same day as the Services are to be carried out, but in any case the site visit shall constitute a Service in its own right, separate from the Services to which the site visit relates.

If the Provider attends your property to undertake the site visit at the agreed time and date but is unable to gain access, or you cancel the Services after the Provider’s arrival, then in accordance with clause 13.1.7 the Provider shall be entitled to retain a reasonable proportion of the site visit fee to cover the Provider’s expenses for having attended your property.